Pokemon Prerelease [11/03/2024] Entry & Kit

At this time, we only offer Free in store pick up only.

Return & Exchange Policy

Returns and Exchanges are only accepted within 30 days of purchase with a receipt. Exchange or Store Credit only. No cash or debit refunds on any products. Items must be sealed in its original packaging. Opened products are not accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Event Tickets

Event Tickets can only refunded up to one hour before the start time of the event, and only for Store Credit. Event tickets can be transferred to another person.

 

TCG Singles

Due to market fluctuations, we cannot offer a Return Policy on TCG Singles. However if you receive card singles for any TCGs and the condition is not what you expected, please contact us at nerdhavengames@yahoo.ca and we will try and make it right.

Damaged and Missing Components

Unfortunately, Tears and rips in the factory plastic for sealed products is a common issue. The products are shipped to us from manufacturers and distributors. This will not be a reason for refund, store credit, or exchanges. However, we will take note beforehand if you call in, send an email, or enter order notes requesting a good condition sealed product, we will try our best to accommodate. 

If a sealed product you purchase contains damaged or missing components, please contact the game’s publisher or manufacturer for their replacement policies. Should you have problems contacting with those parties, please feel free to contact us, we will be happy do what we can to try and assist. In most cases the publisher/manufacturer will replace free of charge. 

You can always contact us for any return questions at nerdhavengames@yahoo.ca.